To review the performance of the Quality Management System for Q1 2024, assess its ongoing suitability, adequacy, and effectiveness, and identify opportunities for improvement and any necessary changes.

Action MR-2023-Q4-01 (Supplier Portal Update): Deferred to Q2 2024 due to resource constraints. All other actions from Q4 2023 review are completed and verified.

Customer Satisfaction: 92% (Target 90%).
Quality Objectives: Scrap Rate at 1.8% (Target <2%), Internal Audit NCRs closed within 30 days: 95% (Target 90%).
Process Performance: On-Time Delivery at 94% (Target 95%). Manufacturing FPY at 98.5% (Target 98%).
Product Conformity: 0 major customer escapes. 3 minor product nonconformities reported and addressed.
Nonconformities & Corrective Actions: 12 NCRs raised, 10 closed. Average closure time 25 days.
Monitoring & Measurement: All key equipment calibrated. KPIs tracked via dashboard.
Audit Results: Internal audit program on schedule. 2 System Audits, 3 Process Audits conducted. 5 minor findings raised, all with CAPs in progress.
External Provider Performance: Supplier A performance dropped to 85% OTD. Supplier B maintained 98% quality rating.

Current resources (personnel, infrastructure, environment) are generally adequate. Two technicians require specialized NDT training for upcoming projects. Budget for new CMM allocated, procurement in progress.

1. Streamline the Non-Conformance Reporting (NCR) process to reduce administrative overhead.
2. Enhance the preventive action program by integrating more proactive risk analysis techniques.
3. Investigate root causes for the slight dip in On-Time Delivery.

1. Improvement Opportunity: Initiate a project to streamline the NCR process, aiming for a 20% reduction in processing time by end of Q2. (Lead: QM)
2. Needed Change to QMS: Update the Training Procedure to include mandatory NDT training for relevant technicians. (Lead: Eng. Head)
3. Resource Need: Allocate budget for NDT training for 2 technicians. (Approved)

The Quality Management System continues to be suitable, adequate, and effective in meeting AS9100 Rev D requirements and achieving quality objectives. Key areas for focus in Q2 2024 will be improving On-Time Delivery and optimizing the NCR process. The commitment to continual improvement is evident.

1. Develop project plan for NCR process streamlining. (Responsible: Quality Manager, Due: 2024-05-15)
2. Schedule and complete NDT training for identified technicians. (Responsible: Head of Engineering, Due: 2024-06-30)
3. Conduct root cause analysis for OTD performance and propose corrective actions. (Responsible: Head of Operations, Due: 2024-06-15)
4. Monitor Supplier A performance and develop an improvement plan if no progress by mid-Q2. (Responsible: Procurement Manager, Due: 2024-05-30)